Legal Notice / General Conditions of Sale

Legal mention :

This nooance-paris.com site is published by the simplified joint stock company NOOANCE COSMETICS PARIS 22 rue Beaujon 75008 PARIS registered with the Paris RCS under number 991 198 953 1000 15 represented by Carole AMAR.

The host of the Site is the company identified below: Shopify Inc.

Realization: Axome agency Shopify

Purpose of the T&Cs

The T&Cs are applicable exclusively to the online sale of NOOANCE products on the nooance-paris.com site (hereinafter the site) to which access is open.

Scope of the T&Cs

The T&Cs exclusively govern contracts for the online sale of NOOANCE products (hereinafter professional seller) to buyers who are consumers (hereinafter consumers) and constitute, with the online order, the contractual documents binding on the parties, the exclusion of all other documents, prospectuses, catalogs or photographs of the products which have only an indicative value.

The T&Cs are exclusively applicable to products delivered to consumers established in France and abroad.

The GCS are written as well as all the contractual information mentioned on the site in French.

Availability and opposability of the T&Cs

The T&Cs are made directly available to consumers on the seller's website. The GCS are enforceable against the consumer who acknowledges, by ticking a box provided for this purpose, to have been aware of them and to have accepted them before placing an order.

The validation of the order by its confirmation implies acceptance by the buyer of the GCS in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with article 1127-2 of the civil code (former C. civ., art. 1369-4).

Modification of the T&Cs

These T&Cs were updated on September 12, 2022.
The professional seller reserves the right to modify its GCS at any time.

In the event of modification of the GCS, the applicable GCS are those in force on the date of the order, a copy dated to date of which can be given to the consumer at his request.

Clauses of the T&Cs

The nullity of a contractual clause does not entail the nullity of the GCS. The temporary or permanent non-application of one or more clauses of the GCS by the professional seller does not constitute a waiver on his part of the other clauses of the GCS which continue to produce their effects.

Features

The products for sale presented in the catalog published on the site are each the subject of a description mentioning their essential characteristics within the meaning of article L. 111-1 of the consumer code.
The photographs illustrating the products do not constitute a contractual document.

Use of products

The site offers for sale products for carrying out treatments. These products are intended for individuals only.
NOOANCE cannot be held liable for damage caused by improper use of the products sold on its site or by failure to observe the precautions for use.

Compliance

The products comply with the regulations in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers at the time of their placing on the market. The products comply with the requirements of French law in force at the time of their placing on the market.

Stock availability

The products are offered and delivered within the limits of available stocks.
In case of unavailability of the product ordered, the seller immediately informs the buyer and can offer him a product of equivalent quality and price or, failing that, a voucher for the amount of the order usable for any next order.
In the event of the buyer's disagreement, the seller shall refund the sums paid within 30 working days.
Apart from reimbursement of the price of the unavailable product, the seller is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to him.

Resale of products

The products sold on the site cannot be resold without the written agreement of NOOANCE.

The products sold on the site cannot be repackaged and resold without the written agreement of NOOANCE.

Selling price

The selling prices, in accordance with article L. 112-1 of the consumer code, are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs mentioned before validation. of the order and invoiced in addition.

The total amount owed by the consumer is indicated on the order confirmation page.

The selling price of the product is that in force on the day of the order.
The sale price of the products does not include the shipping costs invoiced in addition to the price.
In the event of price promotion, the professional seller undertakes to apply the promotional price to any order placed during the period of the advertising made for the promotion.

Amendment

The professional seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.

Costs

The additional costs of transport, delivery or postage (to which must be added any other costs borne by the seller), of which the customer was able to become aware before the order, are fixed on the order form.

Archiving and proof

The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1360 of the civil code (former C. civ., art. 1348) . These communications, purchase orders and invoices can be produced as proof of the contract.

PAYMENT

Payability

The price is payable in full after confirmation of the order. Payment is made immediately upon ordering by credit card or Paypal.
Payment security
The site is equipped with an online payment security system allowing the consumer to encrypt the transmission of his bank details via the electronic payment server of the security payment platform. At no time will the consumer's bank details pass through the NOOANCE computer system.

Payment in 3x free of charge

The customer hereby accepts Oney's legal notice accessible here: https://www.payplug.com/hubfs/payplug-oney/cgv.pdf

DELIVERY

Delivery means the transfer to the consumer of physical possession of the goods.

delivery time

Under normal conditions, the professional seller will process the order as soon as possible from Monday to Friday, excluding public holidays. NOOANCE undertakes to ship orders within 24 working hours following validation of the order and subject to available stocks.

Delivery time

The prepared order will be delivered to La Poste or its subsidiaries (Colissimo, Chronopost, etc.) or to Mondial Relay, at the customer's choice, for delivery within 2 to 3 days in Metropolitan France or Belgium.

Orders destined for foreign countries will also be sent by La Poste or its subsidiaries and delivered by their local partner. Delivery times differ according to region or country of delivery.

Orders validated before noon are processed the same day and delivered by La Poste to the address indicated. Beyond 12 noon, delivery will be made in the evening of the next working day. In the event of impossibility of delivery due to the customer, NOOANCE cannot be held liable.

In order to facilitate the delivery of the order by the carrier, the customer agrees to make the necessary efforts allowing the delivery of the package: name visible on the mailbox, transmission of the digicode, telephone number.

Late delivery

In the event of a delay in delivery of more than 5 working days, the customer must inform NOOANCE customer service, which will implement the necessary and appropriate actions.

Place of delivery

The products are delivered to the address indicated by the customer on the order form.

Product compliance

If the product does not conform to the order, the consumer must send a complaint to the professional seller in order to obtain the replacement of the product or possibly the resolution of the sale.

Transfer of ownership

From the delivery date indicated in the order form, the ownership of the product is transferred to the buyer, except in the case where full payment of the price has not been cashed with the order.

RETURN OF PRODUCTS & RIGHT OF WITHDRAWAL

The consumer has a right of return of fourteen days from receipt of his order to return any item that does not suit him and request an exchange or refund, except for the return costs which remain his responsibility.

The right of withdrawal can be exercised with our customer service directly from our website in the "Contact us" section. We will send you an acknowledgment of receipt of the withdrawal without delay on a durable medium (eg by e-mail).

Returns must be made in their original and complete condition, allowing them to be resold in new condition. Any product opened or damaged by the consumer will not be taken back.

In the event of withdrawal, NOOANCE will reimburse all payments received. Either by re-crediting the consumer's credit card or PayPal account, or by bank transfer depending on the method of payment for the order.

NOOANCE may defer reimbursement until receipt and verification of the products.

PROCESSING OF PERSONAL DATA

NOOANCE processes consumer information in accordance with its Privacy Policy.

DISPUTE RESOLUTION

NOOANCE cannot be held liable for damage resulting from improper use of its products.
In the event of a dispute, you must first contact the company's customer service by e-mail bonjour@nooance-paris.com in order to try to resolve this dispute informally.

APPLICABLE RIGHT

This contract and the GCS governing it are subject to French law.