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How do I return my order?

Before returning your order, please write to customer service bonjour@nooance-paris.com to obtain the procedure adapted to your situation.

How do I make a complaint after receiving my order?

Directly with our customer service bonjour@nooance-paris.com undertakes to answer you within 48 to 72 working hours (excluding public holidays, weekends and vacation periods communicated by NOOANCE in advance).

I received the wrong product, what should I do?

We invite you to contact our customer service bonjour@nooance-paris.com to organize together the return of the package and the replacement of the product. In this specific case, deliveries (return + new shipment) will be at NOOANCE's expense. A return form will be sent to you by e-mail. You will have to print it, stick it on the package and drop off the package at a relay point or La Poste following the instructions provided. Please return the products as they are so that they can be checked by our quality department.

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