FAQ: Website Support
I am having trouble placing an order on the site.
First, try switching your browser or using private browsing—cookies can sometimes block progress. Also clear your browser cache. If the problem persists, contact our customer service via the contact form describing the difficulty encountered and the step where you are stuck.
I can't complete my payment.
Check that your card information is entered correctly and that your bank has not blocked the transaction (some banks block online payments by default). If repeated refusals occur, try another payment method available on the site. If the problem persists, contact our customer service via the contact form.
I can't subscribe or unsubscribe from the newsletter.
To register, enter your email address in the designated field at the bottom of the site. To unsubscribe, click the unsubscribe link at the bottom of each received email. If you encounter any difficulty, contact our customer service via the contact form.