In France, you have 14 days from the date you receive your order to exercise your right of withdrawal, without having to justify your decision. To be accepted, the product must be:

• Unopened, unused, and unsealed.
• Returned in its original sealed packaging, with all accessories and documents.

For hygiene and safety reasons, opened or unsealed products cannot be accepted for return.

Contact our customer service team via the contact form, indicating your order number and your wish to return the product(s). Our team will send you a return slip within 48 hours with all shipping instructions. No return can be made without this prior return slip.

As part of the exercise of your legal right of withdrawal, return shipping costs are your responsibility, in accordance with Article L.221-23 of the French Consumer Code. The amount varies depending on the chosen carrier and the country of shipment. Our customer service team will provide you with an estimate when issuing the return slip.

In certain cases, NOOĀNCE may cover return shipping costs as a commercial gesture; this decision is made on a case-by-case basis and does not constitute an acquired right.

However, if the return is due to an error on our part or to a defect identified under the legal warranty, return shipping costs are fully covered by NOOĀNCE.

Once your return has been received and inspected, NOOĀNCE will issue a refund within 14 days via the same payment method used for your order. In the event of a full order return, the initial shipping costs (standard rate) will also be refunded. Fees for an express delivery option chosen by you are not refundable.

Contact our customer service through the contact form, attaching photos of the product received and its packaging. In the event of an error on our part or a proven defect, NOOĀNCE covers all return and reshipping costs. A return slip will be sent to you by e-mail.

Report it immediately to our customer service via the contact form. Be sure to keep the package, the packaging, the padding materials and all received contents — do not dispose of them while the case is under review.

You will be asked to provide photos of the package and its contents. For orders of €200 or more, an official police report with the relevant authorities may be required in the event of a package declared lost, empty or stolen.

If you exercise your right of withdrawal on a purchase that entitled you to a free product and you no longer meet the conditions of the offer, the free product must be returned along with the main product. Otherwise, its value will be deducted from the refunded amount.

Shipments made by NOOĀNCE free of charge, whether as a commercial gesture, a replacement product, or a return as part of a customer service case, occur exclusively within the scope of the performance of the original contract. They do not constitute a new sale and therefore do not open a new withdrawal period. These products are not eligible for refund or return.