The first improvements can be seen in the radiance of the complexion after a few weeks of regular use. For visible effects on the appearance of signs of ageing, firmness and skin texture, consistent use over several months is recommended. Results vary depending on the individual and skin type.

The recommended protocol varies depending on the model. Please refer to the instructions provided with your device or to the product page on nooance-paris.com. Generally speaking, consistency is key to achieving visible results.

Battery life varies by model. Please refer to the instructions provided with your device to find out the number of sessions per full charge. For all models, we recommend fully charging the device before first use.

Clean your mask regularly, once or twice a month, or after each session if shared or used on skin prone to blemishes.

After your session, remove the mask and unplug it. Use a soft, slightly damp cloth to wipe the surface and remove any residue. If necessary, use a mild cleanser or a disinfecting wipe, especially recommended for shared use. Never wet the electronic parts (LEDs, wires, connectors). Let it air dry completely before storing in a clean, dry place.

The protective goggles and the silicone eye patches are not designed to be used together. Never combine them. If the light feels too intense with the silicone eye patches alone, use only the black goggles. Combining both puts pressure on the eyes and makes the session uncomfortable.

No. We do not recommend using LED devices during a photosensitizing treatment. If you are following a specific medical treatment, please consult your doctor before any use. Their advice always takes precedence.

Do not use the mask in the following situations: pregnancy, plans to become pregnant, or breastfeeding, as the devices have not been tested in these situations and the risk is unknown. Lupus erythematosus, photosensitive eczema, or albinism due to a risk of severe skin reaction. Known photosensitivity or photosensitivity disorder. Epilepsy or frequent migraines. Hereditary eye diseases. Use of photosensitizing medications. If in doubt, consult your doctor before use.

No. Our masks are devices designed for cosmetic purposes, focused on anti-aging prevention and improving the skin's appearance. They do not constitute a medical treatment and are in no way a substitute for medical or dermatological care. If you suffer from a skin condition, please consult your dermatologist before use.

There is no known contraindication to using exfoliating acids or retinol with the LED mask. Be sure to apply them after the session, never before. For sensitive skin, introduce retinol gradually into your routine and stay attentive to any skin reactions.

Our masks have not been developed or tested for this concern. To address pigmentation spots, we recommend dedicated treatments and the personalized advice of your dermatologist.

NOOĀNCE has not conducted tests on these specific situations. We invite you to consult the professional who performed the treatment, who will be able to provide you with the contraindications suited to your situation.

If you have recently undergone a hair transplant, consult the specialist who performed the procedure before using an LED device on the treated area.

The red and near-infrared light used in our masks presents no known risk to the eyes during normal use. However, we recommend not looking directly at the LEDs during the session. The eye protection provided with your device should be used if you are sensitive to brightness.

Slight variations in light may occur if the connector shifts slightly. This has no effect on the effectiveness of your session and does not damage either the device or the controller.

There is no known scientific contraindication to daily use. However, please refer to the protocol recommended in your device's instructions. If you experience any unusual skin reaction, discontinue sessions and consult a dermatologist.

LEDs have a nominal lifespan of up to 100,000 hours. The actual lifespan of your device depends on how often you use it and how it is stored.

Slight redness may appear during the session, particularly on thin or highly vascularized skin. This is a normal reaction linked to the activation of blood circulation. If the redness disappears quickly after the session, there is no cause for concern. If it persists or is accompanied by discomfort, discontinue the sessions and consult a dermatologist.

There is no contraindication for people with thin eyelids. Use with eyes open is possible. However, we recommend not looking directly at the LEDs during the session.

Yes. We recommend applying a water-based serum before each session. The NOOĀNCE Lumière+ Radiance Mist Serum was specifically formulated and clinically studied to prepare the skin for LED light. Avoid lipid-based serums, creams, pure vitamin C, and retinol before the session, and apply them afterwards instead.

Yes, this is completely normal. The slight warmth you feel mainly comes from the skin itself, whose blood circulation is activated by the LED light. The mask's silicone may reflect this warmth. If the sensation feels excessive, please contact our customer service via the contact form

No. Skin doesn't respond to the maximum dose — it responds to the right dose. Below the activation threshold, the energy delivered is insufficient to trigger a cellular response. Beyond it, the benefit plateaus, or even reverses. This phenomenon, documented in the scientific literature, has a name: the biphasic response.NOOĀNCE's entire approach is built on this principle: bringing skin into this therapeutic window, and keeping it there. This is what NOOANCE masks make possible — calibrated irradiance (minimum 45 mW/cm²), direct contact with the skin thanks to our medical-grade silicone architecture, and a protocol designed to deliver the right dose, at the right time.

Because exposure time follows the same principles as intensity. Beyond the cellular saturation threshold, extending the session doesn't amplify results — it only increases the energy delivered without any biological benefit in return. Sessions are calibrated to reach exactly the desired energy dose, consistent with the irradiance of our masks.

The total power of a device, expressed in watts, does not indicate what the skin actually receives. Only irradiance — the density of light received per square centimeter of skin, in mW/cm² — is relevant for assessing a device's effectiveness. Yet this value depends directly on the distance between the light source and the skin: the greater the distance, the more the light disperses, and the more irradiance drops. A figure stated without specifying distance is clinically meaningless.

Our masks are designed to hug the contours of the face. That's why we measure light under real usage conditions: in direct contact with the medical-grade silicone, wavelength by wavelength — 633 nm and 830 nm measured separately, with an accuracy of ± 2 nm — using a calibrated surface power meter. This is the only method that faithfully reflects the dose received by the skin during a session.

The device is designed for those looking to act on hair density, hair thickness and help reduce hair loss. It relies on the combination of LEDs and low-level lasers (LLLT) at 650 nm, a wavelength documented in scientific literature for its action on hair follicles and hair growth.

Do not use the mask in the following situations: taking photosensitizing medication or having a medical condition that makes the skin sensitive to light. Cancer or skin disease currently being treated. Pregnancy or breastfeeding without prior medical advice. Persons under 18 years of age. If in doubt, consult your doctor before use.

Yes. The helmet must be in contact with your scalp to allow optimal light diffusion. The foam pads are designed to keep the helmet securely in place.

Yes, this phenomenon can occur at the start of use. Stimulating the hair cycle can cause shedding of hairs in the telogen phase, meaning hairs that have reached the end of their cycle, still present but no longer living, to encourage the emergence of new hairs in the anagen phase. This phenomenon is transient and generally fades within the first two months. If shedding persists beyond that, consult a dermatologist or doctor.

Mode 1 is the continuous mode, silent and highly effective. Mode 2 is the pulsed mode, slightly more documented in scientific literature, but it generates a light noise linked to the light pulses. The choice between the two modes depends on your comfort of use.

The device does not restore pigmentation to white hair. Since melanin is no longer produced in the follicle, hair will grow back white. However, regular use may help support the quality of hair that is still pigmented and help slow the appearance of white hair.

Clean your helmet once or twice a month, or after each session if shared. Remove the helmet and unplug it. Wipe the surface with a soft, slightly damp cloth. If needed, use a mild cleanser or a disinfecting wipe. Never wet the electronic parts (LEDs, lasers, wires). Let it air dry completely before storing.

No. We strongly advise against using our devices during chemotherapy treatment. Devices that act on cells should not be used while the body is undergoing oncological treatment. The helmet may, however, be considered after the end of treatment, to help support hair regrowth, subject to medical advice. For any health-related question, your doctor's opinion always takes precedence.

Our devices are recommended for use from age 18 onwards. All of our clinical studies were conducted on adult volunteers. For minors, please seek your doctor's advice before any use.

Yes, there is no contraindication to using both devices in parallel. Follow the recommended protocol for each device.

As melasma is a condition particularly reactive to light stimulation, we recommend consulting your dermatologist before any use. They will be able to assess whether use is suitable for your specific situation.

Yes. The devices are allowed in the cabin. If you wish to check them in your hold luggage, keep the remote control or the battery with you in the cabin, as major airlines refuse lithium batteries in checked baggage. If in doubt, check your airline's conditions.

Oui, cela peut arriver et il ne s'agit pas d'un défaut.

Comme tout appareil comportant une surface souple fermée, votre masque peut présenter de légères traces de condensation sur sa face interne. Ce phénomène est purement physique : il apparaît lorsque l'appareil passe d'un environnement à un autre présentant une température ou un taux d'humidité différent, par exemple après un stockage dans une salle de bain, une pièce humide, ou après un transport au froid.

Ces traces s'estompent d'elles-mêmes et n'ont pas d'incidence sur les performances de votre masque.