Legal Notice / General Conditions of Sale

Legal mention :

This site is published by the simplified joint stock company NOOANCE COSMETICS PARIS 22 rue Beaujon 75008 PARIS registered with the Paris RCS under number 991 198 953 1000 15 represented by Carole AMAR.

The Site host is the company identified below: Shopify Inc

Creation: Axome Shopify agency

Purpose of the General Terms and Conditions

The General Terms and Conditions apply exclusively to the online sale of NOOANCE products on the site , (hereinafter the site) to which access is open.

Scope of application of the General Conditions of Sale

The General Terms and Conditions exclusively govern online sales contracts for NOOANCE products (hereinafter professional seller) to buyers having the status of consumers (hereinafter consumers) and constitute with the online order the contractual documents enforceable against the parties, the exclusion of all other documents, prospectuses, catalogs or photographs of the products which have only indicative value.

The General Conditions of Sale are exclusively applicable to products delivered to consumers established in France and internationally.

The General Terms and Conditions are drawn up as well as all the contractual information mentioned on the site in French.

Availability and opposability of the General Conditions of Sale

The General Terms and Conditions are made directly available to consumers on the seller's website. The General Conditions of Sale are enforceable against the consumer who acknowledges, by checking a box provided for this purpose, having been aware of them and having accepted them before placing an order.

Validation of the order by its confirmation constitutes acceptance by the buyer of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with article 1127-2 of the civil code (former C. civil., art. 1369-4).

Modification of the T&Cs

These General Terms and Conditions were updated on September 12, 2022.
The professional seller reserves the right to modify its T&Cs at any time.

In the event of modification of the General Conditions of Sale, the applicable General Conditions of Sale are those in force on the date of the order, a copy of which dated to date can be given to the consumer upon request.

Clauses of the General Conditions of Sale

The nullity of a contractual clause does not result in the nullity of the General Terms and Conditions. The temporary or permanent non-application of one or more clauses of the T&Cs by the professional seller cannot constitute a waiver on his part of the other clauses of the T&Cs which continue to have their effects.


The products on sale presented in the catalog published on the site are each the subject of a description mentioning their essential characteristics within the meaning of article L. 111-1 of the Consumer Code.
The photographs illustrating the products do not constitute a contractual document.

Use of products

The site offers for sale products for carrying out treatments. These products are intended for individuals only.
NOOANCE cannot be held responsible for damage caused by improper use of the products sold on its site or by non-compliance with the precautions for use.


The products comply with the regulations in force relating to the safety and health of people, the fairness of commercial transactions and the protection of consumers at the time of their placing on the market. The products comply with the requirements of French law in force at the time of their placing on the market.

Stock availability

The products are offered and delivered while stocks last.
In the event of unavailability of the ordered product, the seller immediately informs the buyer and can offer him a product of equivalent quality and price or, failing that, a voucher for the amount of the order that can be used for any next order.
In the event of disagreement by the buyer, the seller will reimburse the sums paid within 30 working days.
Apart from the reimbursement of the price of the unavailable product, the seller is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to him.

Resale of products

The products sold on the site cannot be resold without the written consent of the company NOOANCE.

The products sold on the site cannot be repackaged and resold without the written consent of the company NOOANCE.

Selling price

The sales prices, in accordance with article L. 112-1 of the Consumer Code, are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs mentioned before validation of the order and charged extra.

The total amount owed by the consumer is indicated on the order confirmation page.

The selling price of the product is that in effect on the day of the order.
The sales price of the products does not include shipping costs charged in addition to the price.
In the event of a price promotion, the professional seller undertakes to apply the promotional price to any order placed during the period of advertising for the promotion.


The professional seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.


Additional transport, delivery or postage costs (to which must be added any other costs borne by the seller), of which the customer was able to become aware before ordering, are set out on the order form.

Archiving and proof

The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1360 of the civil code (former C. civ., art. 1348) . These communications, purchase orders and invoices may be produced as proof of the contract.



The price is due in full after confirmation of the order. Payment is made immediately upon ordering by credit card or Paypal.
Payment security
The site is equipped with an online payment security system allowing the consumer to encrypt the transmission of their banking data via the electronic payment server of the security payment platform. At no time will the consumer's banking data pass through the NOOANCE computer system.

Payment in 3x without fees

The customer hereby accepts Mollie's legal notices accessible here:


Delivery means the transfer to the consumer of physical possession of the good.

Shipping cost

Delivery with signature via colissimo or chronopost is chargeable. The amount varies depending on the destination and calculated directly at the time of validation of the basket.

delivery time

Under normal conditions, the professional seller will process the order as quickly as possible from Monday to Friday, excluding public holidays. NOOANCE undertakes to ship orders within 24 working hours following validation of the order and subject to available stocks.

delivery time

The prepared order will be delivered to La Poste or its subsidiaries (Colissimo, Chronopost, etc.) or to Mondial Relay, at the customer's choice, for delivery within 2 to 3 days in Metropolitan France or Belgium.

Orders destined abroad will also be sent by La Poste or its subsidiaries and delivered by their local partner. Delivery times differ depending on region or country of delivery.

Orders validated before midday are processed the same day and delivered by La Poste to the address indicated. After 12 p.m., delivery will be made in the evening of the next working day. In the event of impossibility of delivery due to the customer, NOOANCE cannot be held responsible.

In order to facilitate delivery of the order by the carrier, the customer undertakes to make the necessary efforts to enable delivery of the package: name visible on the mailbox, transmission of the digital code, telephone number.

Late delivery

In the event of a delivery delay of more than 5 working days, the customer must inform NOOANCE customer service who will implement the necessary and appropriate actions.

Place of delivery

The products are delivered to the address indicated by the customer on the order form.

Product compliance

If the product does not conform to the order, the consumer must send a complaint to the professional seller with a view to obtaining replacement of the product or possibly resolution of the sale.

Transfer of ownership

From the delivery date indicated in the order form, ownership of the product is transferred to the buyer, except in the case where full payment of the price has not been collected when ordering.


The consumer has a right of return of fourteen days from receipt of his order to return any item that does not suit him and request an exchange or refund with the exception of return costs which remain his responsibility.

The right of withdrawal can be exercised through our customer service directly from our website in the “Contact us” section. We will immediately send you an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).

Returns must be made in their original and complete condition allowing them to be remarketed in new condition. Any product opened or damaged by the consumer will not be taken back.

In the event of withdrawal, NOOANCE will reimburse all payments received. Either by re-crediting the consumer's bank card or Paypal account, or by bank transfer depending on the method of payment for the order.

NOOANCE may defer reimbursement until receipt and verification of the products.


NOOANCE processes consumer information in accordance with its Privacy Policy.


NOOANCE cannot be held responsible for damage resulting from improper use of its products.
In the event of a dispute, you must first contact the company's customer service by email in order to try to resolve this dispute informally.


This contract and the T&Cs governing it are subject to French law.