Terms and conditions of sale
TERMS AND CONDITIONS OF SALE
Version effective as of 30 September 2025
NOOĀNCE is a simplified joint-stock company with a share capital of €250,000, registered office at 22 rue Beaujon, 75008 Paris, registered with the Paris Trade and Companies Register under SIREN number 911 989 531.
NOOĀNCE distributes products including serums, creams, skincare, Beauty Tech devices and accessories (the “Products”), notably via the website https://www.nooance-paris.com/ (the “Site”).
For the purposes of these Terms and Conditions of Sale (the “T&Cs”), the client and NOOĀNCE are individually or collectively referred to as the “Party” or the “Parties”.
Purchases made on the Site are reserved for private, non-professional customers for their own use (or as gifts within the family circle). Accordingly, prior to placing an Order, the client declares that the purchase of products on the Site is unrelated to a professional activity and is limited to strictly personal use.
1. Purpose and acceptance of the T&Cs
These T&Cs apply to any purchase made by a natural person acting as a consumer (the “Client”) on the Site.
The T&Cs are drafted in French in their original version, which alone is authoritative and prevails over any other version. They are accessible at any time via a footer link on the Site and on the order confirmation page. NOOĀNCE invites the Client to download and keep them.
When placing an order, clicking the “I accept the terms and conditions of sale” button constitutes the Client’s consent to these T&Cs.
The Client declares having read the following provisions before ordering the Products. Placing an order implies full and unconditional acceptance of these T&Cs.
If any term of the T&Cs is considered illegal or unenforceable by a court decision, the other provisions shall remain in force.
These T&Cs are supplemented by the Site’s Terms of Use and the “Personal Data & Cookies” policy.
2. Changes to the T&Cs
In view of possible changes to the Site, NOOĀNCE reserves the right to adapt or amend these T&Cs at any time. The T&Cs then in force apply to all orders placed from their online publication date.
3. Legal capacity and purchase limitations
The Client declares being legally capable of entering into this contract (legal age, not under guardianship/curatorship).
The Products are intended for private individuals for personal needs. NOOĀNCE sells its Products only in quantities corresponding to the average needs of a household.
Pursuant to Article L.121-11 of the French Consumer Code, NOOĀNCE may refuse or cancel any order showing an abnormal character (by volume/amount) or reasonably suggesting an economic activity related to the Products ordered.
NOOĀNCE may suspend/cancel any order or delivery in whole or in part in case of non-payment, partial payment, payment incident, or in case of fraud or attempted fraud, including for prior orders.
4. Products
4.1. General
The Client may select one or more Products from the categories offered on the Site. NOOĀNCE may change the assortment at any time, without prejudice to orders already placed.
The essential characteristics of the Products are described on the Site and were provided to the Client before ordering as part of the pre-contractual information.
Customer service: bonjour@nooance.com
4.2. Electrical or electronic Products
When purchasing a new electrical or electronic equipment (EEE) on the Site, NOOĀNCE will take back free of charge an old used equivalent equipment (same nature and dimensions). To arrange this take-back, please contact: bonjour@nooance.com and attach proof of purchase (order confirmation or invoice).
5. Client account
Creating an account is necessary to order online. Required information: first name, last name, email address, phone number, delivery address (and, where applicable, billing address).
A confirmation email summarising the information provided is sent to the Client. The Client undertakes to provide accurate, up-to-date and complete data and to keep it current. The login is the email address; access is protected by a personal, confidential password for which the Client is responsible. In case of fraudulent use, promptly notify bonjour@nooance.com.
6. Order
Orders placed on the Site entail an obligation to pay. They imply acceptance of the product descriptions and prices in force on the order date.
Steps:
- Add one or more Products to the basket;
- Log in with your email;
- Enter billing and/or delivery address;
- Choose a delivery method;
- Select a payment method and confirm.
Final validation constitutes electronic signature (French Civil Code, art. 1367; 1127-1 and 1127-2) and concludes the contract.
6.1. Order confirmation
An acknowledgment is emailed to the Client (total amount charged, products and quantities, delivery terms, link to the T&Cs). It constitutes acceptance of the order and validates the transaction. The invoice is downloadable via the confirmation email.
Orders are fulfilled subject to stock availability. If unavailable, the Client is informed by email and may cancel or modify the order. In case of cancellation, reimbursement within 14 days.
6.2. Pre-order
Certain references may be offered as pre-orders (indicative delivery date). Payment is due immediately. The Client may cancel before shipment by emailing bonjour@nooance.com (immediate refund via the original payment method).
In case of significant delay or definitive unavailability: either maintain with a new indicative date or cancel with refund.
7. Product prices
Orders on the Site entail an obligation to pay. Applicable prices are those displayed at the time of ordering (in the currency shown on the Site). They may be modified prior to ordering.
VAT and applicable taxes are included where relevant. For international shipments, local import duties and taxes may apply upon arrival and remain the Client’s responsibility unless otherwise indicated at checkout.
Delivery fees, displayed before final validation, vary according to method and order amount.
8. Payment
Payment is due on the order date. Accepted methods:
- Bank card: Visa, Mastercard, American Express;
- NOOĀNCE Gift Card (valid 1 year; Site use only);
- Apple Pay;
- PayPal (subject to PayPal’s terms);
- Klarna 3x (subject to Klarna’s terms);
- Shop Pay (subject to Shop Pay terms).
Online credit notes issued by NOOĀNCE are valid for 1 year and can be used on the Site. In case the bank refuses payment, the order is automatically cancelled.
9. Delivery
9.1. Methods
Delivery to the address indicated by the Client (who must verify its accuracy). Service areas: Europe (EU, UK, Switzerland, Norway), French overseas departments/territories, North & South America, Middle East, Africa, Asia, Oceania. Restrictions may apply (IATA rules, customs constraints, etc.).
Available Products may vary by delivery country. Applicable fees and delivery options are shown before validation. A tracking number is sent by email.
Any local duties and taxes remain the Client’s responsibility.
9.2. Timeframes
Home delivery or pick-up point (where available). Timeframes are indicative at checkout. Maximum delivery: 30 days from order confirmation, unless otherwise agreed.
If a delay is attributable to NOOĀNCE: written notice (reasonable additional 15-day period) then, failing delivery, termination and refund (Products + initial delivery) within 14 days.
Depending on the carrier, a signature or code may be required. For orders under €200, a no-signature option may be chosen; Client’s responsibility starts upon the carrier’s delivery confirmation.
9.3. Receipt – Anomaly, loss, theft
At delivery, official ID and/or a pickup code may be requested. Risk passes on physical handover to the Client/appointed third party.
- Damaged/opened parcel: enter specific reservations with the carrier, then contact bonjour@nooance.com.
- Empty/incomplete parcel or damaged Product: refuse delivery and contact Customer Service immediately.
NOOĀNCE may request a signed sworn statement and ID. For orders ≥ €200, an official police report may be required if the parcel is declared lost, empty or stolen.
Returns & exchanges: upon validation, a return authorisation is issued. Any unauthorised return is refused. Products must be intact, unopened, unused, in original sealed packaging. After verification, NOOĀNCE replaces missing/defective Products. Refunds only if replacement is impossible.
10. Warranty
10.1. Statutory – France
Legal conformity warranty (French Consumer Code L.217-3 et seq.): 2 years from delivery. Repair/replacement free of charge; failing that, price reduction or rescission.
Exclusions (notably): misuse, accident, improper storage/maintenance, product modified/repaired/opened by unauthorised third party, normal variations not affecting performance, altered/removed identification elements.
Hidden defects warranty (French Civil Code 1641 et seq.): 2 years from discovery (rescission or price reduction). NOOĀNCE may request photos/justifications and return for independent lab analysis. Any reimbursement/replacement occurs after confirmation of the defect.
10.2. Statutory – European Union (outside France)
Application of the mandatory legal warranties of the consumer’s country of residence, pursuant to Directive (EU) 2019/771 (at least 2 years).
10.3. Rest of the world – Commercial warranty
Two (2) years from initial purchase, covering manufacturing/material defects under normal use. Named proof of purchase required.
10.4. Common exclusions
- Non-compliant use, accident, negligence, improper storage/maintenance, modifications;
- Opened/used/unsealed Products (hygiene/safety);
- Products damaged/altered after delivery;
- Normal variations in appearance not affecting performance.
NOOĀNCE may require return for expert assessment. Remedy/refund only after validation.
10.5. Implementation
Contact: bonjour@nooance.com. No return without prior approval. Products must be clean, complete, properly packed and accompanied by proof of purchase. Return costs/risks borne by the Client (unless mandatory local law states otherwise).
Activation by the original purchaser. For gifts: signed authorisation from the original purchaser + recipient’s ID.
11. Right of withdrawal
Under French Consumer Code L.221-18, the Client has 14 days from receipt to exercise the legal right of withdrawal, without providing reasons. For multiple Products delivered separately: from receipt of the last Product. For contracts with regular deliveries: from receipt of the first Product.
11.1. Legal exclusions
(French Consumer Code L.221-28) – Products unsealed, opened or used after delivery (hygiene/health), Products damaged after delivery, or with altered original packaging.
11.2. How to exercise
Notify NOOĀNCE within 14 days by emailing bonjour@nooance.com.
Model withdrawal form (French Consumer Code R.221-1):
To the attention of NOOĀNCE, 179 Boulevard Haussmann, 75008 Paris:
I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) / for the provision of services (*) below:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
11.3. Conditions and effects
After notification, the Client has an additional 14 days to return the Product(s) to the address provided by NOOĀNCE with a mandatory return authorisation. Return costs/risks are borne by the Client. No freight collect / cash-on-delivery / returns without tracking.
Products must be in perfect condition, fit for resale, unopened, unused, in original sealed packaging, with accessories/manuals. Damaged, incomplete, opened, unsealed or late returns are refused and sent back at the Client’s expense.
11.4. Refund
Refund of returned Products and, where applicable, initial standard delivery fees (in case of total return), within 14 days from the earlier of: effective receipt of the returned Products or receipt of proof of dispatch by the Client. Refund via the original payment method unless otherwise agreed. Express delivery surcharges are not refunded.
Canadian shoppers are eligible for a full refund of Duties & Taxes on returns, in line with CBSA requirements.
11.5. Orders with promotional offer or free product
If withdrawal cancels the eligibility for the offer, the free product must be returned with the Product(s) concerned; failing that, its value will be deducted from the refund.
11.6. Limits and liability
The Client may be liable for depreciation of the Product resulting from handling other than what is necessary to establish its nature, characteristics and proper functioning. In case of abusive or repeated withdrawals, NOOĀNCE may refuse future orders. No in-store returns or drop-offs: returns by post only, per Customer Service instructions.
12. Intellectual property
The Client holds no intellectual or industrial property rights over the Products, packaging or labelling. Any use of NOOĀNCE’s trademarks is prohibited without prior approval. No licence is granted to the Client under these T&Cs.
13. Liability
NOOĀNCE shall not be liable for non-performance or improper performance attributable to the Client. NOOĀNCE endeavours to ensure accuracy and updates of the Site information but cannot guarantee completeness. It disclaims liability for inaccuracies/omissions or for fraudulent intrusion altering information. Hyperlinks to third-party sites do not entail NOOĀNCE’s liability.
NOOĀNCE shall not be liable in cases of force majeure (French Civil Code, art. 1218).
14. Retention of title
NOOĀNCE retains full ownership of the Products until full payment of the price (principal, fees and taxes).
15. Personal data protection
NOOĀNCE complies with the GDPR and French data protection law. The Client is invited to consult the Privacy Policy and the Cookies Policy available on the Site.
16. Proof of order
The Client is responsible for keeping login details confidential. Any order placed using the Client’s credentials is deemed to originate from the Client. Electronic records kept by NOOĀNCE (and its service providers) constitute proof, as do electronic documents exchanged.
17. Governing law and dispute resolution
These T&Cs are governed by French law, without prejudice to mandatory provisions of the Client’s country of residence. The Parties shall first attempt amicable settlement. For Clients residing outside France, Luxembourg, Monaco and Belgium, exclusive jurisdiction lies with the courts of Paris (France).
18. Consumer mediation
If you are a “consumer” within the meaning of the French Consumer Code, please first send your complaint to: 179 Boulevard Haussmann (Legal Department), 75008 Paris, or via email at bonjour@nooance.com.
Pursuant to Articles L.616-1 and R.616-1 of the French Consumer Code, the appointed mediation entity is: CNPM – MÉDIATION DE LA CONSOMMATION (submit a claim at https://cnpm-mediation-consommation.eu or by post: CNPM – MÉDIATION – CONSOMMATION, Centre d’Affaires Stéphanois Immeuble l’Horizon – Esplanade de France – 3 rue J. Constant Milleret – 42000 Saint-Étienne).
EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.
NOOĀNCE Customer Service — bonjour@nooance.com