All NOOĀNCE devices (LED masks, hair helmet, FlexiDôme Pro) benefit from the 2-year legal warranty of conformity from the date of receipt. Please keep your invoice or order confirmation as proof of purchase, as it will be required for any warranty activation.

The legal guarantee of conformity covers manufacturing defects and malfunctions occurring during normal use in accordance with the instructions provided with the product.

It does not cover:

• Damage resulting from misuse, dropping or impact.
• Damage related to improper storage or maintenance not in accordance with NOOĀNCE's recommendations.
• Products modified or opened by the customer or an unauthorized third party.
• Normal variations in appearance that do not affect the product's functioning.

Cosmetic products and dietary supplements benefit from the legal guarantee of conformity (2 years) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). These guarantees cover defects not apparent at the time of purchase, when the product is used normally and in accordance with the instructions.

For customers residing in another European Union member state, the legal warranties of your country of residence apply, with a minimum duration of 2 years (up to 3 years in certain countries such as Germany, Sweden, or Portugal).

For customers residing outside the European Union, NOOĀNCE grants a commercial warranty of 2 years from the date of purchase, covering manufacturing defects under normal use.

Contact our customer service via the contact form, providing:

• Your proof of purchase with your name (invoice or order confirmation).
• A description of the issue encountered, along with photos if possible.

Our team will let you know the procedure to follow. No return should be made without prior approval from our customer service.

Depending on the nature of the defect observed, NOOĀNCE reserves the right to request the return of the product for analysis by an independent laboratory or a qualified expert. The decision to replace or refund will only be made after validation of this assessment. If the analysis concludes that there is no defect or that the product was misused, no compensation will be provided and the product may be returned to the customer at their own expense upon request.

Yes, under certain conditions. The recipient must provide a signed statement from the original buyer authorising them to exercise the warranty, along with proof of identity. Without these documents, the warranty cannot be activated.