Website Support

I'm having trouble placing an order on the website.

First, try switching browsers or using private browsing — cookies can sometimes block progress. Also clear your browser's cache. If the issue persists, please contact our customer service team via the contact form, describing the difficulty encountered and the step at which you are stuck.

I can't complete my payment.

Please check that your card details have been entered correctly and that your bank has not blocked the transaction (some banks block online payments by default). If the payment is repeatedly declined, please try another payment method available on the site. If the issue persists, please contact our customer service via the contact form.

I can't subscribe to or unsubscribe from the newsletter.

To sign up, enter your email address in the field provided at the bottom of the site. To unsubscribe, click the unsubscribe link found at the bottom of each email you receive. If you encounter any difficulty, please contact our customer service via the contact form.