NOOĀNCE ships worldwide: Metropolitan France, French overseas territories, the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, South America, the Middle East, Africa, Asia and Oceania. Certain areas may be temporarily excluded for regulatory or logistical reasons.

Delivery times vary depending on the shipping method chosen and your destination. They are provided as an indication at the time of order. In any case, delivery within France takes place within a maximum of 30 days from confirmation of your order.

• Mainland France: 2 to 3 business days on average.
• Europe: 3 to 5 business days on average.
• International: varies depending on the destination, shown at checkout.

The charges applicable to your order are clearly displayed before you confirm your cart. They depend on the delivery method selected and your destination. In France, delivery is free from €100 of purchases.

As soon as your parcel is shipped, you'll receive an email containing your tracking number. You can track the progress of your order directly with the carrier.

For orders delivered within mainland France and the European Union, no customs fees apply. Taxes are included in the price.

For orders destined for French overseas territories and countries outside the European Union, customs duties and local taxes may apply. Thanks to our partner Global-e, these potential fees are calculated and displayed in your cart summary before payment, with two options:

• Pay the taxes directly at checkout to receive your package with no additional fees upon delivery.
• Do not pay them in advance: they may be requested by the carrier upon delivery.

Customs duties collected by local authorities cannot be refunded in case of return.

Several reasons may explain a delay: high order volume (Black Friday, Christmas), delivery issues (incorrect address, parcel held at customs, etc.). Please contact our customer service team via the contact form, including your order number. Our team will launch an investigation and always find a solution.

Our customer service team is committed to responding within 48 to 72 business hours, excluding weekends, public holidays and closure periods announced on the site. If you have not received a response after this time, please write to us again via the contact form, specifying the nature of your request and your order number in the subject line (e.g., "No. 12345 — order tracking").

Every NOOĀNCE order goes through a rigorous preparation process before shipping. Each product is individually checked before being packed into the box. The parcel is then weighed and photographed before sealing, and this data is recorded in our logistics system, providing an objective record of the contents at the time of dispatch.

When the parcel is collected by the carrier, a second weighing is carried out. The match between the two values allows us to certify that the parcel left in the expected condition.

For deliveries in France, NOOĀNCE uses the Colissimo system with a confidential code. This code, sent only to you as the recipient, must be given to the delivery person to receive your parcel. This system, presented by La Poste as tamper-proof, offers delivery traceability superior to a standard signature.

This level of security allows us, in the event of a dispute, to have objective evidence to thoroughly investigate each case in the best interest of our customers.